Webmail FAQ

Why Can I Not Attach a File That is Greater Than 10mb?

All users utilizing webmail are limited to emails which have a maximum attachement size of 10 megabytes due to the fact that the majority of email servers will simply delete emails over this size. The internet service provider (ISP) AOL for example will only accept emails which are 2MB or less, any email over that limit is simply rejected.

All users should also be aware that when an email is sent or replied to that email may exceed the 10mb limit due to the fact that your internet browser (firefox, opera, internet explorer) will also attach other information to your email message.

In the event that an email exceeds this quota, when the email is sent the webmail will simply reload the interface and you will not see the notification

Why Can I Not Send Emails Which Contain Program Files, etc?

While in practice this may seem as a legitimate question in real world dynamics any email which contains a program file or executable is automatically deleted by all email servers since this is the most common way in which viruses are transmitted across a network. No email server world wide accepts executable files of this nature. If the executable program file is contained within a compressed file like a zip, this email will still be deleted. This is done for the protection of not all users who utilize email on a daily basis.

Help When I Send an Email It Appears as If It is Coming From Another User's Account?

This is issue is the most common which occurs when utilizing webmail. This problem is caused by the following:
A: A user did not log out of the webmail on the browser you are using
B: A user did not erase his internet browsers web cache
C: The browser and operating system the user is using contains a security flaw or bug

How to avoid this situation

Users may avoid the occurance of this situaion by always logging out of the webmail interface. All users must erase their browsers history and cookies in order to prevent the occurance of this issue. If your internet browser is not configured correctly then this situation will occur sometime in the future. If your browser or operating system (windows, Mac) contains a bug or flaw then the issue will not be resolved until that flaw has been fixed.

How to remedy this situation

Repairing this issue is however very simple to achieve.
1: login to webmail
2: Go to options
3: Click on Personal Information
4: Alter the personal information so that it matches your information
5: Hit submit to submit the changes.

Why is Webmail slower than a desktop email client?

Psychology's webmail service was designed to meet the needs of our clients when they do not have access to their primary computer, but do have access to a web browser. We use an open-source, IMAP-based webmail product. To keep the design simple, with minimal restrictions, Webmail lacks some of the desktop's performance features and it is slower because it requires more system resources. If you use webmail as your primary email client, make sure to keep your Inbox small, using folders to store messages which you wish to keep long-term. Please consult the webmail faq for more information of issues related to webmail.

We strongly recommend that everyone choose an desktop client as his or her primary email tool. This will provide the best performance for you. Please consult the email help section of this site for information on how to configure desktop email clients.

What effect does the size of the inbox have on email speed?

Keeping your incoming inbox small significantly speeds the download process for all email. Beyond filtering spam into a separate folder, the concept can be used for all of your email; sorting mail into folders not only helps with performance, but also makes emails easier to find. When you do delete email, remember to purge it periodically. Some email clients only mark email as deleted, but won't really delete them until you purge them manually.

Purging your deleted email also helps the email backup process run faster when you keep your email on a server rather than on your desktop computer. Why? Every hour and each night every piece of email on our email servers are backed up. The email servers examine messages every hour to determine if they need to be backed up, the process often takes time and adds load to the system therefore slowing email delivery and downloading.